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How does the iMend Repair Service work?

iMend is the easy way to get your phone or tablet repaired. We offer both a Call Out Service and a Mail In Service.

Call Out Service

Our Call Out Service is our premium service. We operate a nationwide network of expert phone repair technicians (our iTechs). We’ll repair your device at a time and place that suits you. We will come to you at work or home and repair your device in front of you in about 30 minutes while you carry on your day.

Here's how it works:

  1. Go to iMend.com, and click Get Started

  2. Book your repair
    Select your device and tell us what’s wrong with it. We’ll give you an instant repair price so you know exactly what it will cost. Select the ‘Call Out’ option and enter your details to book your repair

     

  3. Your local iTech will contact you to confirm your appointment
    Our of our highly ­talented iTechs in your local area will contact you to confirm the exact time and location for your repair

     

  4. We repair your phone at a time and place that suits you
    Our iTechs will repair your phone at a time and placeconvenient for you. We will come to your office, home, hotel, or any location to suit you. We will repair your phone in about 30 minutes while you carry on your day

  5. No Fix, No Fee
    Once your device is repaired and you are 100% satisfied you then pay our iTech for the repair

 

 

Mail In Service

Our Mail In service is the most cost­ effective way to get your device repaired and is always available if our Call Out service is fully booked. You simply mail ­in your device to our Repair Centre HQ, it will be repaired same day by one of our master repair technicians and sent back to you the next working day via a tracked, insured delivery service.

Here's how it works:

  1. Go to iMend.com and click Get Started

  2. Book your Repair
    Select your device and tell us what's wrong with it. We'll give you an instant repair price so you know exactly what your repair will cost. Select the 'Mail In' option. Enter your details and pay for the repair.

  3. Send your device to us
    Post your device to our Repair Centre HQ

  4. Same Day Repair
    One of our master phone repair technicians will test and repair your device the same day it is received

  5. Next Day Insured Delivery
    We return your device to you by Next Day Insured Delivery

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