We operate a No Fix, No Fee policy. If we cannot repair your device, you don't pay*
On a Call Out repair, if the iTech cannot repair your device you don't need to pay anything.
With a Mail In repair, if you have paid upfront for a repair and we cannot repair your device we will refund you the cost of your repair. You just pay the postage charge to send it back to you as we send it by tracked & insured courier.
* Our No Fix, No Fee policy does not apply to Water Damage repairs or our Diagnostic service. For more information about our water damage policy please see this FAQ: Water Damage Repairs